Everyone needs some advice and extra support sometimes. There is never any shame in asking for help to cope with a situation you’re unable to resolve yourself, in fact it shows great self-awareness and sets a good example for your children and young people.
We’ve listed a variety of trusted organisations below who are well equipped and ready to help you in your time of need. All you have to do is contact them.
If you, a child, young person or anyone you know is in immediate danger call 000 for help.
We’ve listed a variety of trusted organisations below who are well equipped and ready to help you in your time of need. All you have to do is contact them.
If you, a child, young person or anyone you know is in immediate danger call 000 for help.
Do you ever feel like you need someone to talk to?
We’ve created a list of trusted organisations and agencies who are well equipped to provide you with support and advice.
If you have any immediate concerns or feel you need support immediately, please contact one of the following support agencies. They are available 24 hours a day.
- Lifeline – 13 11 14
- Kids Helpline – 1800 55 1800
If you or anyone you know is in immediate danger call 000 for help.
Support Services
Check out the list of emergency and non-emergency support services below – these are all trustworthy organisations and agencies who are here to provide you with support and advice.Crisis support services
| Service | What they do | Contact details |
| 1800 RESPECT | 24 hour sexual assault and domestic violence counselling service. | 1800 737 732 |
| Kids Helpline | Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. | 1800 55 1800 |
| Lifeline | National number for people in crisis at risk of dying by suicide. | 13 11 14 |
| Men’s Referral Service | Specifically supports men who use, or are at risk of using, violence against family members. | 1300 766 491 |
| Suicide Call Back Service | Free counselling service, whether a person is suicidal themselves or concerned about some else who is suicidal. | 1300 659 467 |
Non-crisis support services
| Service | What they do | Contact details |
| Aboriginal Family Domestic Violence Hotline | Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance. | 1800 019 123 |
| Australian Childhood Foundation | Counselling specifically for children and young people experiencing abuse. | 1800 176 453 |
| Beyond Blue | 24 hour mental health support and information for people of any age or location. | 1300 22 4636 |
| E Safety Commissioner | The eSafety Commissioner helps Australians deal with online abuse. | www.esafety.gov.au |
| Employee Assistance Program (EAP) | YMCA staff and volunteers have access to confidential EAP services (24 hours a day, 7 days a week). | 1300 361 008 or +61 3 9658 0025www.login.lifeworks.com |
| Headspace | Online mental health and wellbeing support for young people aged 12-25. | www.headspace.org.au/eheadspace |
| Justice Connect | Free legal advice for people at risk of being evicted for falling behind with rent. | https://justiceconnect.org.au/resources/how-does-covid-19-affect-victorian-renters |
| MensLine Australia | MensLine Australia is a telephone and online counselling service for men and boys with emotional health and relationship concerns, including issues of violence. | 1300 789 978 (24 hours) |
| Mind Heart | Has developed a resource available in multiple languages to explain the Coronavirus situation to children in a child-friendly way. | https://www.mindheart.co/descargables |
| National Disability Abuse and Neglect Hotline | A number that can be called to report abuse and neglect of people with a disability. | 1800 880 052 or send an email to:hotline@workfocus.com |
| QLife | Provides support specifically for members of the LGBTQIA+ community. | 1800 184 527 |
| Relationships Australia | Support groups and counselling for abusive and abused partners in relationships. | 1300 364 277 |
| Safe Steps | Safe steps is the 24/7 access point for those in Victoria who need to leave a violent situation and access emergency crisis accommodation. | 1800 015 188 (24 hours) |
| Translating & Interpreting Service (TIS) | TIS is available 24 hours a day if you or someone you know needs something translated via phone. | 131 450 |
| What’s Okay At Home | Website specifically for children and young people which explains what family violence is. | https://woah.org.au |