Do you ever feel like you need someone to talk to? Connecting with the right support agencies and talking about how you’re feeling can make a real difference.

Our Youth Support team is here to send you in the right direction if you are requiring access to further support services. You can get in touch with them online using the form below. 

We’ve also created a list of trusted organisations and agencies who are well equipped to provide you with support and advice.

Need Help Finding Support?

Not sure who to reach out to when looking for support services? Our Youth Support team is here to help send you in the right direction. Leave us a message and we will respond to you as soon as possible, between Monday to Friday.

In the meantime, if you have any immediate concerns or feel you need support immediately, please contact one of the following support agencies below. They are available 24 hours a day.

If you or someone you know is in immediate danger, please call 000.

 


If you have any immediate concerns or feel you need support immediately, please contact one of the following support agencies. They are available 24 hours a day.

  • Lifeline – 13 11 14
  • Kids Helpline – 1800 55 1800

If you or anyone you know is in immediate danger call 000 for help. 

Support Services

Check out the list of emergency and non-emergency support services below – these are all trustworthy organisations and agencies who are here to provide you with support and advice.
 

Crisis support services

Service What they do Contact details
1800 RESPECT 24 hour sexual assault and domestic violence counselling service. 1800 737 732
Kids Helpline Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25. 1800 55 1800
Lifeline National number for people in crisis at risk of dying by suicide. 13 11 14
Men’s Referral Service Specifically supports men who use, or are at risk of using, violence against family members. 1300 766 491
Suicide Call Back Service Free counselling service, whether a person is suicidal themselves or concerned about some else who is suicidal. 1300 659 467

Non-crisis support services

Service What they do Contact details
Aboriginal Family Domestic Violence Hotline Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance. 1800 019 123
Australian Childhood Foundation Counselling specifically for children and young people experiencing abuse. 1800 176 453
Beyond Blue 24 hour mental health support and information for people of any age or location. 1300 22 4636
E Safety Commissioner The eSafety Commissioner helps Australians deal with online abuse. www.esafety.gov.au
Employee Assistance Program (EAP) YMCA staff and volunteers have access to confidential EAP services (24 hours a day, 7 days a week). 1300 361 008 or +61 3 9658 0025www.login.lifeworks.com
Headspace Online mental health and wellbeing support for young people aged 12-25. www.headspace.org.au/eheadspace
Justice Connect Free legal advice for people at risk of being evicted for falling behind with rent. https://justiceconnect.org.au/resources/how-does-covid-19-affect-victorian-renters
MensLine Australia MensLine Australia is a telephone and online counselling service for men and boys with emotional health and relationship concerns, including issues of violence. 1300 789 978 (24 hours)
Mind Heart Has developed a resource available in multiple languages to explain the Coronavirus situation to children in a child-friendly way. https://www.mindheart.co/descargables
National Disability Abuse and Neglect Hotline A number that can be called to report abuse and neglect of people with a disability. 1800 880 052 or send an email to:hotline@workfocus.com
QLife Provides support specifically for members of the LGBTQIA+ community. 1800 184 527
Relationships Australia Support groups and counselling for abusive and abused partners in relationships. 1300 364 277
Safe Steps Safe steps is the 24/7 access point for those in Victoria who need to leave a violent situation and access emergency crisis accommodation. 1800 015 188 (24 hours)
Translating & Interpreting Service (TIS) TIS is available 24 hours a day if you or someone you know needs something translated via phone. 131 450
What’s Okay At Home Website specifically for children and young people which explains what family violence is. https://woah.org.au